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Customer Support


Context Help

If you lose your way inside our Control Panel, the very first thing you should do is click the Help button, which is visible on each and every page. A pop-up menu will open. It comprises thorough information about all the actions that you can carry out on that particular page. Each context menu opens on the same page so that you can swiftly get back to your work.

Video Tutorials

We have an extensive assortment of educational videos describing how to use our hosting Control Panel. They're intended for those of you who would like to see how things are getting done instead of just reading articles. In this way, anyone can swiftly become familiar with our hosting Control Panel by merely watching our step-by-step video tutorials.

F.A.Q.

If you can't find the solution you are looking for, take a glimpse at our extensive FAQ database, which comprises questions asked by real clients and provides real solutions. We regulary "revamp" our FAQ database with new questions & answers in an attempt to encompass all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the answer you searching for in the FAQ database either, we have a fantastic team of client support engineers available 24x7 and eager to assist you with any problem. Each trouble ticket you send will be responded to within sixty minutes (the average ticket response time being about twenty mins), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 252059

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com